Dr Markus,
My wife Donna and I would like to take a few moments to let you know
about your wonderful staff. We’ve been patients of your practice for
many years, but last week we had an experience that deserves a “Well
done!”. Donna developed pain in a tooth during the busiest of weeks –
New Year’s. Dr. Phillips made room in her full schedule to see her.
Donna was referred to an endodontist since she needed a root canal on a
tooth with a crown. Shannon and Betsy both patiently endured panicked
phone calls from me since we were having difficulty finding someone to
take care of Donna. They were able to find us a great endodontist (Dr
Gebbia), to help us get all of our insurance and record information
together, and to reassure us that all would be well. You’d think that
would be enough to make us thrilled – but wait, there’s more! Due to a
difficult recovery from a stomach bug, Donna was unable to tolerate the
antibiotic prescribed by Dr. Phillips. Naturally this happened outside
of business hours, but Dr. Scott (the emergency on-call) responded to
our emergency calls twice on New Year’s Eve and New Year’s day. He was
both very helpful and reassuring. Dr. Phillips even followed up with us
personally by calling us at home on her day off to make sure that Donna
was ok and told us to call her if we had any unresolved issues. The
depth of caring by all your office staff has touched us both and we
appreciate that such great people are there when we needed it.
Great job all around!
Rob and Donna Kapischke
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